Shipping policy

Packages that only contain one bag of candy have a shipping cost of $4.99, however, orders of two or more bags cost $7.99. All orders are processed through USPS and are separated between First-Class Mail and Priority Mail. We have experimented with these costs and have found this to be the most fair to our customers. All orders above $49.99 will be shipped for free! 

All of our orders are made fresh daily, and as a result orders are processed within 2-3 business days after an order is placed. All orders are shipped Monday-Friday and are accompanied with a tracking number. If there is a surge in orders, we will process them on a rolling basis and inform you of all updates!

Packages usually take 2-5 days to be shipped throughout the nation! Please keep in mind that we send packages out of California, thus causing different states to have different delivery dates. 

Returns and exchanges

You have 12 hours to cancel your order. The short time frame is due to the fact that orders are being sent out everyday!

If you find yourself in this situation, we urge you to contact your local USPS and provide them with all necessary information. Please contact us if there is anything we can do on our end to make sure you receive your candy!

Please contact us within 12 hours to change your address! We unfortunately do not offer refunds for orders that have inputted incorrect addresses. 

Other

We manufacture our delicious candy in Canoga Park, California!

All of our candies are made daily to ensure the highest taste quality! We take pride in producing fresh candy for you all!

Due to Covid-19, we do not currently accept pickup, however, we hope to change that soon!

We offer wholesale to all types of stores! For inquiries and to receive our price sheet, please contact us at hello@ChiliChews.com. 

Please email us at hello@chilichews.com to have your questions answered!