Orders and Returns
When placing an order with chilichews.com, you will receive an order receipt confirmation email to confirm we have received your order and actively processing your order. Once your order ships, you will receive a separate email with your shipment tracking information, including tracking number. If you have a registered account on chilichews.com, you can further check the status of your order by logging into my account.
If you have any questions about your order or need to make changes, please contact Customer Care at hello@chilichews.com.
ORDER PROCESSING
- Orders are processed and shipped on business days only (Monday – Friday, excluding Holidays).
- Orders placed on Holidays or Weekend Days will be processed the following business day.
- Standard Shipping orders placed by 2:00 PM PST will be shipped out of our warehouse within 3 business days.
- Expedited Shipping orders placed by 12:00 PM PST will be shipped out of our warehouse within 3 business days.
PAYMENT METHODS
chilichews.com accepts the following forms of payments through our secure system:
- Visa
- MasterCard
- Discover
- American Express
- Paypal
ORDER CANCELLATION & MODIFICATIONS
Unfortunately, once your order is placed, due to the special care that goes into creating your order, we are unable to cancel or modify the order. This is to ensure we meet the quality and service expectations you expect from Chili Chews.
Returns
Food items and personalized items purchased on chilichews.com are not eligible for returns and are nonrefundable unless the product arrives damaged.
If your product is damaged, you can contact us at hello@chilichews.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@chilichews.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.